At reneeMysa, we are deeply committed to safeguarding the privacy and personal information of our guests, residents, and visitors. This policy outlines how we collect, use, protect, and manage your data in accordance with applicable Indian privacy laws, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
Information We Collect
We may collect and store personal information such as your full name, contact details, government-issued identification, payment details, and booking history when you make a reservation, check in, or access our services.
Use of Information
The personal information we collect is used solely for:
Managing reservations and stay-related services
Enhancing the guest experience
Ensuring the safety and security of all occupants
Fulfilling legal and regulatory requirements
We strive to use this information only as necessary to provide a seamless and secure stay at our properties.
Data Sharing
We do not sell, trade, or rent your personal information to third parties. Your data may be shared only:
With trusted third-party service providers (such as payment gateways) who assist in delivering our services, under strict confidentiality agreements
With law enforcement or regulatory authorities, as mandated by applicable laws
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction. Our systems and protocols are reviewed periodically to ensure compliance with best practices in data protection.
Guest Access & Correction
You have the right to request access to your personal information held by us. If any data is inaccurate or outdated, you may contact our management team to update or correct it promptly.
CCTV Surveillance
To maintain a safe and secure environment, our properties are equipped with CCTV cameras in designated common areas. These recordings are monitored and stored in accordance with local regulations and used strictly for security purposes.
Policy Updates
This Privacy Policy may be updated periodically to reflect changes in legal requirements or our internal practices. The most current version will always be available at our reception and on our official communication platforms.
Commitment to Privacy
We respect your privacy and are committed to handling all personal data with the highest degree of confidentiality and care. Your trust is important to us, and we ensure your information is managed responsibly and in full compliance with applicable Indian data protection regulations.
